ServiceNow Configuration Engineer

Zaelab is seeking a skilled ServiceNow Configuration Engineer to join our dynamic team. In this role, you will be responsible for configuring, implementing, and maintaining ServiceNow solutions that support complex business processes, with a particular focus on ServiceNow Order Management (SOM) and order fulfillment workflows. You will collaborate closely with cross-functional teams to gather requirements, design system configurations, and deliver high-quality solutions that meet business needs.

Your Responsibilities

• Configure and customize ServiceNow modules and applications, with a focus on ServiceNow Order Management (SOM), workflow automation, and fulfillment processes.
• Design, develop, and test ServiceNow workflows, business rules, client scripts, UI policies, and Flow Designer automations.
• Support the implementation and enhancement of Lead-to-Cash and Order-to-Cash business processes within the ServiceNow platform.
• Integrate ServiceNow with enterprise systems including CRM, CPQ, ERP, and fulfillment platforms.
• Manage ServiceNow platform administration tasks, including user roles, permissions, and platform updates.
• Create and maintain technical documentation for configurations, integrations, and processes.
• Provide support and troubleshooting for ServiceNow issues and platform enhancements.
• Work closely with stakeholders to understand business requirements and translate them into scalable technical solutions.
• Assist in developing best practices and standards for ServiceNow configuration and platform governance.
• Participate in planning, estimation, testing, and review activities within an Agile delivery environment.