Closing Operations Specialist - Bilingual Spanish

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That's why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

Passionate about creating better consumer outcomes and helping solve the affordable housing crisis

A self-motivated, creative, positive, and solutions-focused team player

Eager to deliver an excellent customer experience in a fast-paced environment

Excited about technology and facilitating innovative, digital experiences

Customer Experience: Engage borrowers in a warm, approachable manner during digital closings, with a genuine desire to assist them through homeownership

Document Review: Develop strong knowledge of loan products and perform detailed quality assurance on closing documents; send reviewed documents to borrowers and be prepared to discuss and answer questions

Process Execution: Proactively resolve issues as they arise and facilitate post-close tasks in preparation for loan servicing

Team Collaboration: Organize and manage time effectively to deliver high-quality closings in a collaborative, team-oriented environment

Feedback & Ownership: Provide thoughtful feedback on Zippy's systems and processes as the company continues to build and scale its technology; take ownership of the closing process and continuously look for ways to improve

Share Best Practices: Contribute learnings, best practices, and insights across a growing team of origination professionals working to disrupt manufactured housing finance

While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.

As a participating employer, we will use E-Verify to confirm employment eligibility.

Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.

At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.

Our benefits and perks are always evolving, but here's what we offer right now:

Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.

Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.

Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.

Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.

Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.

Training & Licensing Support: We invest in your professional growth with resources for training and licensing.

Paid Time Off: We offer generous PTO—and we encourage you to use it!

Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

Parental Leave: We provide paid parental leave to support you and your growing family.

No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.

Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.

Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.

Beyond the tangi

2+ years of loan closing experience in the housing market; manufactured housing experience is a plus

Comfortable working in a fast-paced, evolving environment

Highly detail-oriented with a strong focus on quality and process

Flexible schedule, including availability for evenings and weekends as needed to meet customer closing needs

Proactive, autonomous worker with strong follow-through

Collaborative and innovative, with a team-first mindset

Proficient in Microsoft Office and other software tools

Comfortable with technology and adapting to changing systems

Undergraduate degree or equivalent relevant work experience

Bilingual in English and Spanish, with the ability to support Spanish-speaking borrowers throughout the closing process

Ability to perform remote online notarizations; must reside in one of the following states: Arizona, Florida, Michigan, Missouri, Montana, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, or Washington