L1 DC Engineer

We are looking for a Data Center Engineer – L1 to support day-to-day operations of the data

center environment. The role involves monitoring infrastructure, performing basic

troubleshooting, supporting hardware installations, and ensuring uptime of servers and

network devices. The ideal candidate should have foundational knowledge of data center

operations, networking, and system monitoring.

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Key Responsibilities:

 Monitor data center infrastructure, servers, and network devices using monitoring

tools.

 Perform first-level troubleshooting for hardware, network, and connectivity issues.

 Escalate incidents to L2/L3 teams as per defined escalation matrix.

 Assist in rack and stack activities including server installation, cabling, and labeling.

 Perform routine health checks of servers, storage, and network equipment.

 Maintain documentation of incidents, configurations, and maintenance activities.

 Support patching, upgrades, and preventive maintenance activities.

 Ensure data center access control and security compliance.

 Monitor power, cooling, and environmental conditions in the data center.

 Coordinate with vendors for hardware replacement and support activities.

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Requirements

Technical Expertise

 Basic understanding of Data Center Infrastructure (rack, stack, cabling, power

distribution, cooling systems).

 Knowledge of server hardware components such as CPU, RAM, RAID, storage drives,

and motherboard troubleshooting.

 Familiarity with operating systems installation and basic administration (Windows /

Linux).

 Basic networking knowledge including IP addressing, subnetting, VLANs, DNS, DHCP,

and TCP/IP protocols.

 Understanding of structured cabling and fiber connectivity in a data center

environment.

 Experience with hardware installation, server mounting, and cable management.

 Basic exposure to monitoring tools and ticketing systems for incident management. Ability to perform initial troubleshooting of servers, network devices, and connectivity

issues.

 Basic knowledge of data backup and storage concepts.

 Understanding of data center safety, security, and access control procedures.

 Exposure to remote management tools (iLO / iDRAC / IPMI) is an added advantage.

 Basic understanding of virtualization technologies such as VMware vSphere or

Microsoft Hyper-V.

Required Qualifications

 Bachelor's degree in Computer Science / Information Technology / Electronics / related

field

 Diploma in IT / Networking / Hardware

Basic certification in Networking or Infrastructure such as:

 Cisco Certified Network Associate (CCNA)

 CompTIA Network+

 CompTIA A+

 Microsoft Certified: Azure Fundamentals

 Red Hat Certified System Administrator (RHCSA)