Senior L1 DC Engineer

Role Overview:

We are looking for a Senior L1 Data Center Engineer to support and maintain data center

infrastructure and ensure smooth operations. The role involves monitoring servers and network

devices, performing advanced first-level troubleshooting, supporting hardware installations, and

coordinating with L2/L3 teams for incident resolution. The candidate should have hands-on

experience in data center environments and infrastructure monitoring.

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Key Responsibilities:

 Monitor data center infrastructure, servers, and network devices to ensure high

availability.

 Perform advanced first-level troubleshooting for hardware, connectivity, and

infrastructure issues.

 Support rack and stack activities including server installation, cabling, and labeling.

 Perform health checks of servers, storage, and network devices.

 Manage and update incident tickets and operational documentation.

 Escalate complex issues to L2/L3 teams as per escalation procedures.

 Monitor power, cooling, and environmental systems in the data center.

 Coordinate with vendors for hardware replacement and maintenance activities.

 Assist in patching, firmware upgrades, and infrastructure maintenance tasks.

 Ensure data center security and access control compliance.

 Provide guidance and support to junior L1 engineers during shift operations.

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Requirements

Technical Expertise

 Hands-on experience with data center infrastructure and operations.

 Good understanding of server hardware, storage systems, and network equipment.

 Knowledge of Linux and Windows server environments.

 Basic networking knowledge including TCP/IP, VLANs, DNS, DHCP, and routing

fundamentals.

 Experience with server installation, cabling, and hardware troubleshooting.

 Familiarity with remote management tools such as iLO, iDRAC, or IPMI. Exposure to virtualization technologies such as VMware vSphere or Microsoft

Hyper-V.

 Experience with monitoring tools like Nagios, Zabbix, or SolarWinds.

 Ability to perform initial root cause analysis for incidents and outages.

Required Qualifications

 Bachelor's degree in Computer Science / Information Technology / Electronics / related

field

 Diploma in IT / Networking / Hardware

Basic certification in Networking or Infrastructure such as:

 Cisco Certified Network Associate (CCNA)

 CompTIA Server+

 Microsoft Certified: Azure Fundamentals

 Red Hat Certified System Administrator (RHCSA)